Chatwoot for support
Chatwoot: a self-hosted helpdesk for site, email and messengers
We help you launch Chatwoot as a working support center: site widget, email, Telegram, WhatsApp, operator procedures, integrations and support.
Capabilities
What is included
We deliver the solution as a working service: with infrastructure, access rights, instructions, checks and a clear area of responsibility.
Chatwoot installation
We deploy the service on agreed infrastructure and set up the domain, SSL, Redis, PostgreSQL, storage and basic security parameters.
Support channels
We connect the site widget, email inbox, Telegram and other channels the team needs at the first stage.
Work rules
We set up the inbox, teams, roles, canned responses, labels, statuses, business hours and the request-handling route.
Integrations
We connect Chatwoot with the site, bots, CRM, internal accounts or analytics via webhooks, the API and dashboard apps.
Operations
We add backups, updates, availability monitoring, email checks and instructions for administrators.
Commercial boundaries
We do not promise Enterprise features as free: SSO, advanced SLAs, white-label and some AI capabilities are checked separately.
Chatwoot helps when support is already scattered across chats
A self-hosted helpdesk helps bring requests from the site, email and messengers into one process. KMVSG takes on deployment, configuration, procedures and support so the team does not live in scattered conversations.
Launch Chatwoot for support
Tell us what you need to connect: email, licenses, a bot, an account portal, Nextcloud, Matrix or remote access. We will come back with a clear plan and the next step.